Refund & Returns Policy
Overview
At The Hof Garden, we strive to ensure that you are completely satisfied with your gardening products and purchases. If for any reason you are not entirely happy with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and accompanied by the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods such as seeds, plants, and flowers
- Customized or personalized products
- Gift cards
- Downloadable software products
Exchanges
If you need to exchange an item for the same product, please send us an email at contact@thehofgarden.com.
Damaged or Defective Items
- If you received a damaged or defective item, please notify us immediately for assistance. We will arrange for a replacement or refund, depending on the situation.
Contact Us
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If you have any questions about our Refund & Returns Policy, please contact us:
- By email: contact@thehofgarden.com